Privacy Policy

1. Information We Collect

Personal Information

• Account Information: Username, email address, password (encrypted)
• Profile Information: In-game name, social media handles (TikTok, Instagram, Discord), friend codes
• Usage Data: Upload history, processing logs, carrot balance and transactions
• Content: Video files you upload, custom intro/outro clips, watermarks

Automatically Collected Information

• Technical Data: IP address, browser type, device information
• Usage Analytics: Pages visited, time spent, click patterns
• Cookies and Local Storage: Session data, preferences, authentication tokens

2. How We Use Your Information

• Service Provision: Process videos, manage your account, provide customer support
• Communication: Send notifications about completed processing, system updates
• Improvement: Analyze usage patterns to improve our services
• Legal Compliance: Comply with applicable laws and regulations

3. Cookies and Tracking

We use the following types of cookies:

Essential Cookies

• Authentication: Keep you logged in securely
• Security: CSRF protection and session management
• Functionality: Remember your preferences and settings

Analytics Cookies

• PostHog Analytics: Understand how users interact with our service
• Performance Monitoring: Identify and fix technical issues

You can manage cookie preferences through your browser settings or our Cookie Preferences Center.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data in these limited circumstances:

• Service Providers: AWS (hosting), Stripe (payments), PostHog (analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Security

• Encryption: Data in transit and at rest
• Access Controls: Limited employee access on need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Breach Notification: We'll notify you within 72 hours of any data breach

6. Data Retention

• Account Data: Retained while your account is active
• Video Content: Deleted based on your storage settings
• Logs: Kept for 90 days for security and debugging
• Analytics: Aggregated data may be retained indefinitely

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Export your data in a machine-readable format
• Objection: Object to processing for marketing purposes
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at privacy@hopzle.com or use the Data Request Form.

8. International Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

• Standard Contractual Clauses with service providers
• Adequacy decisions by relevant authorities
• Appropriate safeguards as required by law

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email notification
• In-app notification in your messages

11. Contact Information

For privacy-related questions or concerns:

• Email: privacy@hopzle.com
• Data Protection Officer: dpo@hopzle.com
• Address: [Your Business Address]